If you were deactivated for having a low consumer rating or low completion rate, you will not be given the option to appeal your deactivation. You can only appeal when you’re accused of violating the Independent Contractor Agreement, committing fraud, abuse, or safety violations. [2] X Research source It can take up to 2 weeks to process an appeal. DoorDash may also reach out to you during the appeals process. If you do not hear from DoorDash, your appeal was most likely unsuccessful. Allow enough time for the appeals process to take place before contacting DoorDash.
When talking to a representative from DoorDash, always make sure you are being polite and respectful. DoorDash representatives may deactivate your account just for being rude and belligerent with them. Know what your consumer rating, acceptance rate, and completion rate. If you have high ratings, this is more of a reason for them to keep you onboard. If you were not given a reason why you were deactivated, ask them to give you a reason. They have to be able to give you a reason why you are let go. If they cannot give you a good reason why you were deactivated, this could be a way for you to get back in. Be polite but firm. Ask to be reinstated, not if you can be reinstated.
You should receive a notification if you are in danger or being deactivated due to a low consumer rating.
Check the information about a delivery before accepting it. You should be given the address, customer name, and the pay. Make sure you can complete the delivery in a timely manner before accepting it.
Use of violence or abusive language towards customers, merchants, or other dashers. Use of drugs or alcohol while on the job. Discrimination or harassment. Unsafe driving, scooting, or biking. Failure to follow the law or use of the platform for illegal activity. Failure to pass a background check. Disclosing personal information without authorization.
Gaming or manipulating referral systems or promotions. Purchasing more red cards than what is needed for an authorized delivery. Providing false information during the sign-up process or to the DoorDash support team. Creating multiple accounts for more than one person or using the same phone number for more than one account. Opening, consuming, or tampering with an order or customer delivery. Failing to use the insulated hot bag during delivery. Taking any action that damages, disrupts, overburdens, or impairs the functionality of the DoorDash platform or servers. Using bots or automated software to retrieve data or content from the DoorDash platform or servers. Gaining or attempting to gain unauthorized access to any portion of the DoorDash platform or servers. Infringing on copyright, trademarks, trade secrets, or the privacy or publicity of third parties.
Marking deliveries complete that weren’t completed. Not making deliveries in a safe and timely manner. Not making a reasonable attempt to contact the customer if they are not available. Not waiting a reasonable amount of time if the customer is not available. Taking any goods or food that belongs to a customer.
